Refund policy

***Return and refund Policy***

At Rosio House, your satisfaction is our top priority. We understand that sometimes things may not go as planned, and we're here to help make it right. 

If you are not completely satisfied with your purchase, you have 7 days from the date of receipt to request an exchange or return. To be eligible for an exchange or return, your item must be in its original condition—unworn, unused, with tags, unwashed and in its original packaging. We will be able to only exchange the return item with same or higher value. We can also offer a store credit to be used within next 6 months to give you time to select any other product. 

Note - Customised orders cannot be returned or exchanged, because these are custom made for your body type. Contact us to discuss option if something is not right and you need further help.

To initiate an exchange, simply contact us at onlinesales@rosiohouse.com, and our friendly team will guide you through the next steps. Please note that exchange shipping costs will need to be covered by the customer.

If your exchange or return is accepted, we will provide you with a return shipping label for first time exchange and instructions on how to send your package back to us. Kindly note that items sent back without first requesting an exchange will not be accepted.

Damages and Issues:

We have a clear process to do all relevant quality checks so that your product reaches without defects, but in case this situation comes. We kindly ask you to inspect your order upon receiving it and contact us immediately if you notice any defects, damages, or if you've received the wrong item. Our team will promptly evaluate the issue and ensure it is resolved to your satisfaction. Delay of more than 3 days, we may decline the return or exchange.

Exceptions / Non-Exchangeable Items:
Certain items are not eligible for exchange, such as custom-made products or on sale products. If you have any questions or concerns about a specific item, please reach out to us.

Regrettably, sale items and gift cards cannot be exchanged or returned. But we will make sure we do best from our side to make things right.

Exchanges: 

Exchange products will be delivered in 10 - 15 days. The fastest way to ensure you get what you want is to request an exchange for the item you have, and once the exchange is accepted, make a separate purchase for the new one.

Thank you for shopping with Rosio House. We appreciate your trust and aim to make every shopping experience delightful!